PLEASE NOTE – DURING THE CURRENT COVID-19 CRISIS COURIER DELIVERIES MAY TAKE LONGER THAN NORMAL TO BE DELIVERED DUE TO STAFF SHORTAGE.
If the answer to your question is not listed here, please email firstname.lastname@example.org
We try to respond to all queries within 48 hours, Monday-Friday.
How long will it take for me to receive my order?
We aim to process orders within 3-5 working days. During busy periods we may increase this processing time and will notify you if we do.
Can I track my order?
Yes. We use APC Overnight Courier as our courier service and you will be sent tracking information via email directly from them within 24 hours of your order being shipped. https://apc-overnight.com/receiving-a-parcel/tracking/
I haven’t received my order, what do I do?
If your parcel hasn’t arrived after 5 working days of receiving your shipping notification, please check your tracking information supplied. If you have further issues, please email email@example.com
Will I need to sign for my order?
If there is no-one at home the driver will leave a calling card with instructions.
If you have provided your mobile number or email address, APC will send you a notification confirming this.
Can I add an item to an existing order?
Unfortunately this is not something our system allows us to do.
If you would like to return an item please email firstname.lastname@example.org within 14 days of placing your order. Veterans Brewing reserves the right to refuse a refund.
Any returned items will need to be returned in their original condition. Once the returned item is received and checked, we will process your refund within 3 working days. You will receive credit back into the same account you paid within 5-10 business days.
If the item you have received is damaged or faulty we will require photographic evidence of any damaged goods.
If your items are damaged upon receiving the order, you reserve the right to refuse delivery. In this case, please inform the courier who can then arrange for the parcel to be returned for us to process your refund.
Veterans Brewing cannot accept responsibility for a failed delivery if you’ve provided an incorrect address.
The Person accepting delivery must be over the age of 18, APC will refuse delivery.
When your order has been shipped you will receive an email from APC with your tracking information.
Please leave details when placing your order regarding delivery details including where to leave your order if you are not going to be home – ie in a safe place/with a neighbour. Our Courier may require a signature upon receipt of the parcel, this can be from a recipient at the delivery address or a neighbour. Veterans Brewing will not accept responsibility for lost parcels.
If the courier is unable to deliver they will leave card with details of re-delivery and then will try and post it 2 more times before returning it back to the depot, you must contact APC to rearrange your delivery.
In some cases you may be given the option to pick up the parcel from the depot.
If after the 2 more re-tries they have been unable to deliver, the parcel will be returned to Veterans Brewing.